NDIS Quality


The new standards ensure a national consistent approach to quality and safety of services. All new NDIS service providers, and those existing registered service providers are required to comply with a national standard of quality and safety – The NDIS Practice Standards. The NDIS Practice Standards consist of a core module and several supplementary modules that apply according to the types of supports and services NDIS providers register and deliver.

NDIS Quality and Safeguarding Framework

The NDIS Quality and Safeguarding Framework provides a nationally consistent approach to help empower and support NDIS participants to exercise choice and control, while ensuring appropriate safeguards are in place and establishes expectations for providers and their staff to deliver high quality supports.

The National Disability Insurance Scheme (NDIS) was established to help support those people with a significant and permanent disability, along with their carers and families.

The NDIS Commission will progressively take over the responsibility of regulating the safety and the quality of the disability support services from the state and territory governments from July 2018.

  • NSW and SA from 1 July 2018
  • ACT, NT, QLD, TAS, and VIC from 1 July 2019
  • WA from 1 July 2020

Existing State/territory Quality and Safeguard arrangements for disability services remain in place until each State/territory transitions to the NDIS Commission and NDIS Practice Standards.

Ongoing Assistance

We will help you through the process seamlessly regardless of what level of help and support you need. Help you all the way – after gaining certification we will continue to support the business

Free Initial Consultation

No matter where you are throughout Australia, our team of dedicated consultants can assist you through the process of developing an internal audit system that works for your business

Ethics and Competence

We have worked with numerous organisations locally to help manage their ethical requirements in line with local or international standards. If you need information contact us

Experienced Team

We have over 15 years of experience in various industry sectors and we provide you with the team of dedicated resources that can help your organisation benefit from the experience


  • Our consultants are available to support your quality and safeguarding journey through the following activities:
  • Gap Analysis – mapping against the NDIS Quality and Safety Framework to outline the gaps in the system and provide you guidance based on the report.
  • Self-Assessment – provides support to complete the self-assessment for renewal and registration.
  • Quality Management System: Establish a complete framework of your organisation to manage ongoing service quality, participant safety and organisational compliance. The framework will recommend and establish an ongoing continuous improvement and management system tailored to your unique service.

Consulting – Drafting procedures, forms and templates for your organisation based on your needs and helping you develop your quality system, guide practice and develop efficiencies.

Training for staff to work within the framework – Creation of tailored training that equips your staff with the knowledge and confidence to work within and maintain quality services.

Internal Auditing: support to establish and/or undertake internal audits to test established systems to identify gaps, inconsistencies and improvement actions.

Reach out for a free consultation.

The Core module covers:

  • Rights and responsibility for participants
  • Governance and operational management
  • The provision of supports, and
  • The support provision environment

The supplementary modules include:

  • High intensity daily personal activities
  • Specialist behaviour support, including implementing behaviour support plans
  • Early childhood supports
  • Specialised support coordination
  • Specialist disability accommodation
  • Each module of the NDIS Practice Standards consists of a series of high level, participant focused, outcomes. Each outcome is associated to a number of quality indicators.